How do I return an item?
Returns for first quality merchandise are not accepted. Returns for defective merchandise must be requested within 14 days of receipt of shipment. All returns must be authorized by Keyscaper with the issuance of a Return Merchandise Authorization number. Any items returned without a valid RMA# will be refused and all shipping charges will be the responsibility of the sender. Any unauthorized items that are returned with authorized items will not receive credit. If an item is reported to be defective and upon authorized return is deemed by Keyscaper to be of the first quality, a re-stocking fee may apply and applicable shipping charges will be applied.